The Pen Jean – Neil HIROSHI KATO

Professional packing and fast shipping

We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and accurate specifications. Your items will undergo a thorough inspection and be adequately secured before being delivered. We deliver to hundreds of thousands of customers daily across various countries. This shows our commitment to being the largest online retailer in the world. The warehouses and centers of distribution are situated in Europe and the USA.

Note that orders containing multiple items are processed according to the item.

Prior to shipment, we will examine thoroughly the items you've purchased. The majority of orders are shipped within 48 hrs. Delivery is expected to take between 3 and 7 days.

Returns

We are not able to control the inventory in our warehouse or factory. Actual stock levels may fluctuate at any point. It's possible that your order will be unable to fill when you have placed the order.

Our policy lasts for thirty days. If it's been more 30 days since the date you made your purchase and we're unable to offer you a complete refund or exchange.

To be eligible for a refund, your product must be unopened and in the same state as you received it. You must have the item in the original packaging.